Shipping policy

At VitalGuard, we are committed to delivering your order safely, quickly, and reliably. Please review the details below regarding our shipping process, timelines, and conditions.

• All orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or U.S. public holidays will begin processing the next business day.

• Processing times may be slightly extended during promotional events or peak demand periods.

Shipping Time

• Standard Shipping (United States): 3–7 business days after processing.

• Total estimated delivery time from order placement: 4–9 business days.

• We currently ship within the United States only.

• Orders placed with shipping addresses outside the U.S. cannot be fulfilled at this time.

Shipping Costs

• Shipping fees (if any) are clearly displayed at checkout before purchase is completed.

• No hidden charges are added after the order is placed.

• Free shipping promotions, when available, are clearly indicated on the product page or at checkout.

Free Quick-Start Emergency Guide

• Every order includes a complimentary Quick-Start Emergency Guide.

• The guide is delivered as a digital eBook (PDF format).

• It is sent electronically by email to the email address provided at checkout.

• Customers will receive the eBook within 24 hours of order confirmation.

• No physical copy of the guide is shipped, and the eBook is provided at no additional cost.

• If you do not receive your guide, please check your spam or promotions folder, then contact our support team.

• Once your order has shipped, a tracking number will be sent to your email.

• Please allow up to 48 hours after dispatch for tracking information to become active in the carrier’s system.

Incorrect Address Information

• Please ensure all shipping details are accurate at checkout.

• We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

• Orders returned due to address issues may require an additional shipping fee for re-delivery.

While we strive to meet all estimated timelines, delays may occasionally occur due to:

• Carrier delays

• Weather conditions

• High seasonal demand

• Other unforeseen logistical events

We appreciate your patience and understanding in such cases.

• All shipments are securely packaged before dispatch.

• If your order arrives damaged or is lost in transit, please contact our support team within 48 hours of delivery (or expected delivery date) so we can assist you promptly.

If you have any questions regarding shipping timelines or delivery status, please contact us:

• Email: help@tryvitalguard.com

• Phone: +1 (513) 449-9941

Weven Commerce LLC

30 N Gould St Ste R

Sheridan, WY 82801

United States

Our team is here to help.